Introduction
Kimberly-Clark Australia Pty
Limited ("KCA") respects and upholds your rights to privacy
protection under the Privacy Act
1988 (Cth) and is
required to comply with the National Privacy Principles in respect
of the collection, use, disclosure and handling of personal
information. This Policy details the practices we have adopted to
protect your privacy, so that you can feel confident about how we
manage the personal information you entrust to us.
When and how do we collect
personal information?
Personal information is any
information that can be used to identify you. KCA may collect
information from you including your personal information (such as
name, e-mail, phone number, date of birth and postal address) in
the following ways:
- when you contact our Consumer
Advisory Service in order to make a consumer inquiry or complaint
about a particular KCA product;
- when you participate in KCA
consumer promotions and market research; and
- when you apply for employment
with KCA.
What do we do with the personal
information?
KCA's primary goal in collecting
personal information is to ensure that our consumers are satisfied
with our products and to provide our consumers with the best
possible quality of customer service. Your personal information is
never shared, sold, rented or otherwise disclosed outside the
company (except as required for any statutory or legal
requirements) in ways different from what is described in this
Privacy Policy. We will take all reasonable steps to maintain the
security and integrity of your personal information including the
use of computer access passwords, lock-up cabinets, personnel
policies and firewalls.
Information collected through
our websites
We do not collect
personally-identifiable information from you, unless you provide it
to us voluntarily and knowingly. This means you are under no
obligation to provide personal information when visiting our
websites. However, if you specifically agree to follow-up contacts
by us or ask to be put on our mailing list, we may require your
personal information in order to contact you from time to
time.
There are some features of our
websites that require you to sign up to use. If you do sign up, we
use the information you supply for the purpose of providing
products, product information or services you request. Because of
the volume of requests we receive, we may have to give your name,
e-mail and postal addresses to a fulfilment house or distributor of
our products who assist us in carrying out your
requests.
Our websites sometimes include
notices of sweepstakes or other promotions we are conducting, and
we may permit you to enter electronically in some cases. If that
occurs, we will use the information in accordance with the section
below entitled "Consumer Promotions and Market
Research".
Children
Children's privacy is of primary
concern to us. We do not knowingly collect personal information
from children under 13 years of age. Any communication we receive
that is identified as being from a child under the age of 13 will
not be kept by KCA.
Cookies
Like many companies, we sometimes
use "cookie" Technology on our websites. These cookies are stored
on your computer by your browser. When you log in, the cookie tells
us whether you've visited us before or you are a new visitor. The
cookie doesn't obtain any personal information about you or provide
us with any way to contact you and the cookie doesn't extract any
information from your computer. We use the cookie to help us
identify website features in which you have the greatest interest,
so that we can provide more of what you want.
Links
Websites operated by KCA may
contain links to other sites operated by third parties. KCA makes
no representations or warranties as to the privacy practices of any
third-party site and is not responsible for the Privacy Policies of
other sites.
Information collected through
Consumer Advisory Service
KCA will use the details you
provide to our Consumer Advisory Service (whether by e-mail,
telephone, letter or fax) in order to provide you with the
information, services and products necessary to satisfy your
consumer inquiry or complaint. This may involve sending a
replacement product, information sheet or follow-up letter in
relation to your inquiry or complaint or making a follow-up call.
We may also use the information you provide to monitor repeat
complaints about a particular KCA product.
Personal information collected from
you by our Consumer Advisory Service may also be used for internal
product development and quality control purposes.
Your personal data is stored in a
database and we also keep paper records of all correspondence that
is sent to you. Any serious complaints that KCA receives are
printed out and filed separately in hard copy so that they may be
given special attention and be investigated expediently.
If your complaint is escalated and
requires further investigation, your personal information is
de-identified (made anonymous) and forwarded to KCA's manufacturing
plants for the purposes of determining whether further inquiries
into the manufacturing processes need to be conducted. If the
complaint is of a particularly serious or urgent nature, then
personal or health information about you may be provided to KCA's
manufacturing plants or to external laboratories so that the issue
may be analysed and resolved as quickly and effectively as
possible.
Information collected through
Consumer Promotions and Market Research
KCA will use the personal
information consumers supply to us via on-pack promotional
stickers, claim/entry forms, coupons, survey forms, questionnaires
and through our websites for the purpose of providing you with
incentives, prizes, samples and other promotional products,
information and services. Any personal information you provide to
us may be entered into a database, recorded in spreadsheets and
kept in hard copy format. That information may be used for future
promotional, marketing, market research, product development and
publicity purposes. You may prevent such use of your personal
information by opting-out at any time.
We may share your personal
information between different departments of KCA and with third
parties such as fulfilment houses and advertising agencies who
assist us with our promotional, marketing and research activities.
We impose obligations on any external organisations with which we
share your personal information to maintain the integrity and
security of that information.
Information collected through
Employment Applications
In processing applications for
employment, KCA collects resumes, references, certificates of
graduation and qualification and other personal information about
candidates. All applications for employment that we receive are
stored in our Human Resources Division. A member of our Human
Resources team will review your application. Alternatively, we may
provide your application to a recruitment agency or contractor who
assists in reviewing applications that we receive.
Resumes sent to KCA as part of an
application for an advertised position, or sent generally to
ascertain whether any positions are available, will be used to
match applicants with available opportunities. If we consider that
your application may be suitable to our current requirements, we,
or a party acting on our behalf, will contact you to request that
you attend an interview. We may also ask you to provide us with
contact information for individuals who will act as professional
and personal referees. We may contact these individuals and ask
them questions we feel are relevant to your possible employment
with us. We may contact you again to request that you attend
further interviews or to inform you of whether we are able to offer
you a position with us.
If your application is not suitable
to our requirements, we will inform you and destroy or de-identify
your application. If your application is not suitable to our
current requirements, but we feel that there may be a position in
the future for you with us, we will send you a letter informing you
that we will keep a record of your application and may contact you
again if a suitable position becomes available.
Can you access personal
information that you have submitted to us?
If your personal information
changes (such as your address), or if you no longer wish us to keep
your personal information on file, we will endeavour to provide a
way to correct, update or remove your records. We may charge you a
small fee to cover any administrative costs that we may incur in
providing personal information to you. If you believe for any
reason that we are holding inaccurate or incomplete information
about you, you may ask us to correct it.
If you wish to access your personal
information or if you have any questions about our Privacy Policy,
or any complaint regarding treatment of your privacy by us, please
contact:
The Privacy
Officer
Kimberly-Clark
Australia
52 Alfred Street
MILSONS POINT NSW
2061
Australia
Phone (Australia): 1 800 028
334
Fax (Australia): +61 (0) 2
9963 8009
Phone (New Zealand): 0 800
733 703
E-mail: Please use
the Contact Us email forms
What if our Privacy Policy
Changes?
We will use information in
accordance with the Privacy Policy under which the information was
collected. If we decide to change our Privacy Policy, we will post
those changes on our websites so you are always aware of what
information we collect, how we use it, and under what
circumstances, if any, we disclose it.
